Seamless migration from on-premises to the Atlassian cloud

After an internal restructuring, Oetiker wanted to move its existing on-premise instances to the Atlassian cloud to simplify administration processes and modernize the set-up. catworkx successfully carried out the cloud assessment and cloud migration for Jira software and Confluence in the company in 2021.

As a long-standing customer of catworkx, Oetiker approached catworkx in March 2021 with the desire to move its on-premise instances to the Atlassian cloud in order to simplify administrative processes and modernize setup. It was mainly for strategic reasons that Oetiker wanted to rely more on SaaS solutions, because they no longer wanted to administer the tools themselves. The company's previous instances were installed locally on a single server, and internal maintenance took up a lot of resources. Meanwhile, there were performance issues with the “historically grown setup” and updates were needed to get up to date. Furthermore, there was a need for action with regard to the reverse proxy server used, which was no longer being developed by the manufacturer. A redesign of the system landscape was urgently needed. 100 users were needed for Jira Software, 250 for Confluence.

Oetiker's main requirement was to migrate the existing setup to the cloud in a timely manner. Another important factor was to increase the number of users and to expand applications that had already been implemented on the server but were still in the experimental stage, such as reserving machines and test equipment via Jira tickets.

The next step was the test migration. The advantage of a test migration is that employees can take their time to test their way through the new environment and thus get used to the cloud. Oetiker employees had a total of two weeks to test the new system and put it through its paces before the productive, final migration took place: in one day, all of Oetiker's content was migrated 1:1 from Jira Software and Confluence to the cloud. This had the positive effect that, over time, the number of users of the applications increased significantly. Another advantage: operational problems, such as isolated failures or necessary restarts of instances, were now a thing of the past. A new solution for internal resource planning based on the BigPicture extension was also put into operation.

The migration of Jira Software and Confluence to the cloud not only provided the company with a higher level of IT security overall, but also improved usability. Applications are now more accessible and, above all, more stable, and can be used with mobile apps without any problems. While the tools were previously only used on a small scale by individual teams (in Switzerland) within the organization, the cloud migration made it possible to expand their use to other organizational units and countries.

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