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Service Level Agreement (SLA) or Service Contingent for Atlassian Aplications.

Our exclusive Service for You

Service Level Agreement (SLA) or Service Contingent for Atlassian Aplications.

Are the Atlassian applications in your company growing and becoming more business-critical? Has your company ensured wide knowledge for the different, complex issues of your Atlassian applications? Does your company have to pay holiday periods and employee absenteeism? catworkx offers support for any business sizes with a client-specific Service Contract or Service Contingent.

Whether it's a service contract or a service contingent, catworkx supports You in all questions in side of the Atlassian world.  From in-app configuration to complex operational topics, our team provides you with uncomplicated, fast and reliable(responsible) qualified assistance and solutions. To achieve this, just create a ticket via our catworkx HelpDesk(Service Desk) or contact us by telephone.

Für Atlassian-Applikationen Servicevertrag (SLA) oder Servicekontingent mit catworkx vereinbaren

You can secure our support according to your requirements and choose between two offers:

catworkx - Service Contract with SLA

A freely customizable service level agreement (SLA) gurantee you experts are available to provide you with a wide range of services and support within an agreed response period.

catworkx - Service Contingent without SLA

Based on a quantity structure set by you, the service and support services are called up as required until the contingent is consumed. The contingent can of course be renewed quickly and easily.

Advantages:

  • Guaranteed access to knowledge of one of the largest Atlassian Platinum Partners in German-speaking area
  • 21 years of Service Expertise
  • Configuration Expertise for a large number of the approximately 3,500 Marketplace apps
  • Support over the course of holiday periods and absenteeism
  • Active employee counseling your workers
  • Customer Dashboard with a variety of analysis options

Our services include:

  • In-app Support: e.g. for the configuration of complex workflows
  • Incident support: identifying and fixing incidents in the system
  • Root-cause analysis of incidents
  • Connection of a user directory service (e.g. Active Directory)
  • Installation and upgrades of Atlassian products and apps
  • Initial configuration of Atlassian products and apps
  • Provision of an Issue Tracking System (Service Contract)
  • Bundling of communication with the manufacturer if required

Contact us for more information!

We can understand you better in a free introductory meeting and offer you our customized services.

App 8/9/22

Teamworkx Issue Picker for Jira

The Teamworkx Issue Picker for Jira from catworkx offers simpler and faster links between two or more Jira issues.
Service 9/12/22

Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z
Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Service

Services related to the Atlassian Toolchain

Process consulting & implementation, app development, managed services, training, workshops and licensing services.
Lösung 9/21/22

IT-Service-Management (ITSM)

IT Service-Management (ITSM) can be used to improve (business) processes in terms of customer and service orientation.
Service 9/12/22

Licenses & Apps

Unrivalled fast licensing service incl. optimization for all Atlassian and Marketplace products
Event

Service Space 2025 - The Conference for Service Management

Discover the future of Service Management at Service Space 2025 in Vienna! Meet catworkx and learn about innovative solutions with Atlassian.
Atlassian Cloud Free trial - Kostenfrei Testen
Offering 9/2/22

Testing Atlassian Cloud

Test and evaluate Atlassian Cloud products such as Jira and Confluence for free now.

Das macht catworkx als Unternehmen aus
Jobs 9/12/22

Why catworkx?

We have a lot going for us: an open corporate culture, varied projects, a team-oriented working environment, flat hierarchies ...
Technologie 9/26/22

Atlassian Enterprise Cloud

Enterprise-class scaling, security and governance for the Atlassian Cloud.
Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

Offering 8/8/22

Atlassian Enterprise License Agreement (ELA)

Designed specifically for large enterprises and corporations, ELA includes all Atlassian products.
Service 9/12/22

App Development

Integrations, Tools and Apps - customized developments for your Atlassian solutions
Service 8/8/22

Technical Account Manager (TAM)

Personal, technical advisor to add value to Atlassian software applications.

Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

Offering

Atlassian Enterprise

Atlassian Enterprise solutions tailored to your needs
Übersicht zur Atlassian Cloud
Kompetenz 9/2/22

Cloud Competence Center

catworkx accompanies you into the Atlassian Cloud: Consulting & Support for cloud migration, free trials, cloud plans, e.g. for Jira Cloud.
Referenz

Cost reduction through centralized license management

With the support of catworkx, adesso implemented the “Atlassian-as-a-Service” (SaaS) model, which combines all licenses under one license key and manages them via the central IT.
Service 8/8/22

Premier Support

Direct 24/7 support from experienced support staff and in combination with the proven catworkx support.
Teaserbild Deployment Teamworkx Cloud Hosted
Technologie 9/12/22

Teamworkx Cloud Hosted

With Teamworkx Cloud Hosted, catworkx offers a future for customers who neither want to do without their proven on-premises functionalities nor operate their own infrastructure.

Stay updated

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