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Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Teaserbild Deployment Teamworkx Cloud Hosted
Technologie 9/12/22

Teamworkx Cloud Hosted

With Teamworkx Cloud Hosted, catworkx offers a future for customers who neither want to do without their proven on-premises functionalities nor operate their own infrastructure.
Lösung 9/21/22

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Service 8/8/22

Technical Account Manager (TAM)

Personal, technical advisor to add value to Atlassian software applications.

Referenz

Cost reduction through centralized license management

With the support of catworkx, adesso implemented the “Atlassian-as-a-Service” (SaaS) model, which combines all licenses under one license key and manages them via the central IT.
Referenz

Transfer of Atlassian tools to ITIL IT operations

thyssenkrupp Marine Systems: catworkx is supporting tkMS with a comprehensive ITIL process understanding during the transfer of Atlassian tools from the shadow IT into the ITIL IT operation.
Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.
Übersicht 9/9/22

SAFe®-Trainings

catworkx also offers - in addition to process consulting with SAFe® - the official SAFe® training courses from Scaled Agile Inc. with which employees can be trained and certified for their tasks in a role-specific manner. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur or at your location.
Technologie 8/8/22

Atlassian Data Center

Data Center is the self-managed enterprise solution that supports companies through its high scalability.
Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Icon Atlassian Confluence
Produkt 8/8/22

Confluence

Wiki application for communication, documentation and knowledge sharing in the team
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

Icon Atlassian Opsgenie
Produkt 8/8/22

Opsgenie

Platform for modern incident management
Icon Advanced Roadmaps
Produkt 8/8/22

Advanced Roadmaps

Roadmap that keeps teams, deadlines and goals clearly in view

Technologie 9/26/22

Atlassian Enterprise Cloud

Enterprise-class scaling, security and governance for the Atlassian Cloud.
Atlassian Cloud Roadmap
Wissen 9/2/22

Atlassian Cloud Roadmap

All about the end of support for Atlassian servers and what opportunities and licensing options this means for you.
Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Icon Atlassian Jira Align
Produkt 8/8/22

Jira Align

Link between the definition of comprehensive business strategies and agile technical implementation

Icon Trello
Produkt 8/8/22

Trello

Flexible project management that makes collaboration enjoyable
Übersicht 9/12/22

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products.

Icon Atlassian Dev Tools
Produkt 8/8/22

Dev Tools

Browse, test, review and manage your code with Atlassian development tools (Dev Tools): Bitbucket, Bamboo, Fisheye, etc.

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