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Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Offering

Atlassian Enterprise

Atlassian Enterprise solutions tailored to your needs
Teaserbild Deployment Teamworkx Cloud Hosted
Technologie 9/12/22

Teamworkx Cloud Hosted

With Teamworkx Cloud Hosted, catworkx offers a future for customers who neither want to do without their proven on-premises functionalities nor operate their own infrastructure.
Icon Atlassian Opsgenie
Produkt 8/8/22

Opsgenie

Platform for modern incident management
Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions
Referenz

Transfer of Atlassian tools to ITIL IT operations

thyssenkrupp Marine Systems: catworkx is supporting tkMS with a comprehensive ITIL process understanding during the transfer of Atlassian tools from the shadow IT into the ITIL IT operation.
Lösung 9/21/22

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Icon Trello
Produkt 8/8/22

Trello

Flexible project management that makes collaboration enjoyable
News 11/13/24

25 years of catworkx

25 years of catworkx – a quarter of a century of success and innovation! We celebrated this special anniversary in style on a Danube cruise: from Passau via Vienna to Budapest and back, we took time to look back together on 25 years of developments and successes. A big thank you to our fantastic team and everyone who has joined us on this journey – we look forward to the next 25 years with you!
Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Service 8/8/22

Technical Account Manager (TAM)

Personal, technical advisor to add value to Atlassian software applications.

App 8/9/22

Teamworkx Revision for Confluence

Automatic monitoring of the currency of Confluence pages. Makes it easier for authors to keep their pages up to date.

Atlassian Access - Cloud Competence Center
Produkt 9/28/22

Atlassian Access

Atlassian Access offers a central admin console for managing the cloud products used, such as Jira, Confluence, Bitbucket and Trello.

Technologie 9/26/22

Atlassian Enterprise Cloud

Enterprise-class scaling, security and governance for the Atlassian Cloud.
Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.
Referenz

Cost reduction through centralized license management

With the support of catworkx, adesso implemented the “Atlassian-as-a-Service” (SaaS) model, which combines all licenses under one license key and manages them via the central IT.
Icon Atlassian Jira Software
Produkt 8/9/22

Jira Software

Planning, tracking and releases of software for agile teams
Übersicht 9/9/22

SAFe®-Trainings

catworkx also offers - in addition to process consulting with SAFe® - the official SAFe® training courses from Scaled Agile Inc. with which employees can be trained and certified for their tasks in a role-specific manner. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur or at your location.
Technologie 8/8/22

Atlassian Data Center

Data Center is the self-managed enterprise solution that supports companies through its high scalability.
Referenz

Büchi Labortechnik AG: Successful migration to the cloud

Büchi, a leader in laboratory technology, uses Jira for project management and IT support. After the Atlassian Suite, the company decided to migrate to the Atlassian Cloud with catwork Switzerland.

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