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Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Offering

Atlassian Enterprise

Atlassian Enterprise solutions tailored to your needs
Service 2/20/25

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions
Icon Atlassian Opsgenie
Produkt 2/20/25

Opsgenie

Platform for modern incident management
Lösung 2/20/25

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Icon Atlassian Jira Service Management
Produkt 2/20/25

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Service 2/20/25

Technical Account Manager (TAM)

Personal, technical advisor to add value to Atlassian software applications.

Icon Trello
Produkt 2/20/25

Trello

Flexible project management that makes collaboration enjoyable
Referenz 8/8/22

Interdisciplinary collaboration at C&A with Atlassian

To homogenize the toolchain TIMETOACT replaced two independent ticketing systems for C&A Services GmbH &Co. with the Atlassian product range. With this step into the enterprise cloud, the fashion retailer is putting is putting an exclamation mark on cross-departmental and cross-location digital collaboration.
Atlassian Access - Cloud Competence Center
Produkt 2/20/25

Atlassian Access

Atlassian Access offers a central admin console for managing the cloud products used, such as Jira, Confluence, Bitbucket and Trello.

Technologie 2/20/25

Atlassian Enterprise Cloud

Enterprise-class scaling, security and governance for the Atlassian Cloud.
App 2/20/25

Teamworkx Revision for Confluence

Keeping Confluence wikis up to date: With "Teamworkx Revision for Confluence", content in Confluence is continuously monitored. The automated follow-up mechanism makes it easier for authors to update pages before the content becomes outdated.

Icon Atlassian Jira Software
Produkt 2/20/25

Jira Software

Planning, tracking and releases of software for agile teams
Technologie 2/20/25

Atlassian Data Center

Data Center is the self-managed enterprise solution that supports companies through its high scalability.
Referenz

Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.
Offering 2/20/25

Atlassian Enterprise License Agreement (ELA)

Designed specifically for large enterprises and corporations, ELA includes all Atlassian products.
App 2/20/25

Teamworkx Thunderbird Integration for Jira

Create Jira issues from Thunderbird emails: With the "Teamworkx Thunderbird Integration for Jira" app, it is possible to automatically create Jira issues from incoming emails in Mozilla Thunderbird or to attach emails as comments to existing processes.
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time. With the modern and user-friendly Atlassian tool, problems, malfunctions and damage can be easily reported and specifically processed in all 95 fitness studios in the future.
Icon Atlassian Jira Align
Produkt 2/20/25

Jira Align

Link between the definition of comprehensive business strategies and agile technical implementation

Übersicht 2/20/25

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur, at your premises and online.
Migration zum Cloud Competence Center
Leistung 2/20/25

Atlassian Cloud Migration

catworkx supports you in all aspects of Atlassian Cloud migration or the introduction of the appropriate cloud solution.

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