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IT-Service-Management (ITSM)

You speak ITIL? We understand you!

IT-Service-Management (ITSM)

On the basis of IT Service-Management (ITSM), (business) processes can be improved in terms of customer and service orientation - the use of the right tools and the structured organization of the IT department are important here. catworkx pursues the approach of avoiding dependencies and optimizing response times in the event of disruptions or change requests with the help of Atlassian tools. The aim is to guarantee the availability of the IT services visible to the customer. The focus is on maximum transparency.
 

Why implement IT Service Management with Atlassian solutions?

  • Create a clear, intuitive portal for every notifier
  • Support two language worlds independently of each other: ITILv3 vs. "Forgot my password"
  • Increase productivity in service through automatic dispatching
  • Save time in ticket prioritization with automatic ticket queues
  • Resolve requests before tickets arise with lively self-service

What do you receive from catworkx?

  • Summary of the objectives, road map and cost estimate in a project profile
  • Tested and evaluated requirements as part of a functionalities matrix
  • Iterative modeling of your requirements on a prototype system
  • Connection of a user directory service (e.g. Active Directory)
  • Scalable configuration of the Atlassian tools & apps
  • Conception & transfer of data from legacy systems
  • Interfaces to external systems (e.g. OTRS, Nagios)
  • Consulting and support from piloting to roll-out

How does catworkx proceed?

  • In four phases - Analysis, Implementation, Test and Roll-out

  • Central Control vs. Flexibility – Standardize workflows and individualize data masks

  • Modeling primarily in the standard

  • Apps, if multi-value

  • Customizing, if unavoidable

  • Iterative and partnership-based

Contact us for more information!

We can understand you better in a free introductory meeting and offer you our services tailored to your needs.

SAFe® Implementierung - Leistungen
Leistung 8/12/22

SAFe® Implementation

Why process management with Atlassian tools, SAFe® and catworkx? What is the procedure? And what advantages can be expected?

Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
App 8/9/22

Teamworkx OTRS Integration for Jira

The app "Teamworkx OTRS Integration for Jira" is an integration module with which processes can not only be automatically transferred from one system to another, but also synchronized.

Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.
Lösung 9/21/22

Portfolio Project Management (PPM)

How Project Portfolio Management with Atlassian Tools supports global project and QM tasks including Cross-Project Knowledge Management.
Lösung 9/21/22

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.
Event

Service Space 2025 - The Conference for Service Management

Discover the future of Service Management at Service Space 2025 in Vienna! Meet catworkx and learn about innovative solutions with Atlassian.
Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

Kompetenz 10/19/22

Digital Transformation with Atlassian Tools

At catworkx, we digitalize business processes for our customers on the basis of Atlassian tools such as Jira and CoAnd you can also benefit from the flexibility, performance and transparency of Altlas
Übersicht 9/9/22

SAFe®-Trainings

catworkx also offers - in addition to process consulting with SAFe® - the official SAFe® training courses from Scaled Agile Inc. with which employees can be trained and certified for their tasks in a role-specific manner. We offer our training courses in Hamburg, Stuttgart, Munich, Vienna and Winterthur or at your location.
Referenz

Confluence and Jira Service Management in use at JKU

At the JKU Linz, 21,000 people study in over 60 subjects. In 2018, a service portal was created using Jira Service Management and Confluence based on the motto “Help customers help themselves.
Service 9/12/22

Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z
Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions
Leistungen Teamworkx Scaling Agile
Lösung 8/12/22

Teamworkx Scaling Agile Blueprint

Agile transformation in a simple way: The "Teamworkx Scaling Agile Blueprint" gives companies the opportunity to scale agility from the team level to a higher level using exemplary modeling
Referenz 2/24/22

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

Referenz

Implementation of an application lifecycle management

The EOS Group managed its requirements management in a database for a long time. With Jira and catworkx, implementation requirements were transferred and application lifecycle management optimized.
Referenz

JSM-Lösung für maximale Kunden- und Service-Orientierung

ITENOS has been a specialist in secure IT and telecommunications solutions for over 24 years. For a digitalisation offensive, the company chose catworkx as its partner for a new ITSM solution.
Blog

Women's power in IT: A conversation with Sarah

On International Women's Day 2025, our colleague Sarah shares what the motto means to her. She talks about her path to leadership, challenges in IT, and how she experiences equality daily.
Service

Services related to the Atlassian Toolchain

Process consulting & implementation, app development, managed services, training, workshops and licensing services.
Referenz

Cost reduction through centralized license management

With the support of catworkx, adesso implemented the “Atlassian-as-a-Service” (SaaS) model, which combines all licenses under one license key and manages them via the central IT.

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