IT-Service-Management (ITSM)

You speak ITIL? We understand you!

IT-Service-Management (ITSM)

On the basis of IT Service-Management (ITSM), (business) processes can be improved in terms of customer and service orientation - the use of the right tools and the structured organization of the IT department are important here. catworkx pursues the approach of avoiding dependencies and optimizing response times in the event of disruptions or change requests with the help of Atlassian tools. The aim is to guarantee the availability of the IT services visible to the customer. The focus is on maximum transparency.

Why implement IT Service Management with Atlassian solutions?

Create a clear, intuitive portal for every notifier
Support two language worlds independently of each other: ITILv3 vs. "Forgot my password"
Increase productivity in service through automatic dispatching
Save time in ticket prioritization with automatic ticket queues
Resolve requests before tickets arise with lively self-service

What do you receive from catworkx?

Summary of the objectives, road map and cost estimate in a project profile
Tested and evaluated requirements as part of a functionalities matrix
Iterative modeling of your requirements on a prototype system
Connection of a user directory service (e.g. Active Directory)
Scalable configuration of the Atlassian tools & apps
Conception & transfer of data from legacy systems
Interfaces to external systems (e.g. OTRS, Nagios)
Consulting and support from piloting to roll-out

How does catworkx proceed?

In four phases - Analysis, Implementation, Test and Roll-out
Central Control vs. Flexibility – Standardize workflows and individualize data masks
Modeling primarily in the standard
Apps, if multi-value
Customizing, if unavoidable
Iterative and partnership-based

Contact us for more information!

We can understand you better in a free introductory meeting and offer you our services tailored to your needs.

Event

Service Space 2025 - The Conference for Service Management

Discover the future of Service Management at Service Space 2025 in Vienna! Meet catworkx and learn about innovative solutions with Atlassian.

Training

Advanced Asset Management in Jira Service Management (Cloud)

Over the course of the "Advanced Asset Management in Jira Service Management" training participants will learn how to unlock the full power of Jira Service Management with the help of assets.

Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams

Referenz

Customer Relationship Management with Jira and Confluence

The TOPMOTIVE Group consists of Europe's leading companies for catalog and information systems and services in the automotive independent aftermarket. Creating, maintaining and displaying sales-relevant information in one system was the vision that became reality with the help of Atlassian tools.

Referenz

Inventory management with Jira and Confluence from Atlassian

The catworkx approach for lifecycle management of IT inventory: The lifecycle of the inventory is modeled as a specific Jira workflow and various inventory categories are mapped and managed as task types. Confluence is perfectly suited for the documentation.

Service 9/22/22

Service contracts

From in-app configuration to complex operational issues, our team provides you with uncomplicated, fast and reliable expert assistance and solutions

Führender Atlassian-Champion STAGIL wird Teil der Timetoact Group

News 7/6/23

Leading Atlassian Champion: STAGIL becomes part of TIMETOACT

TIMETOACT GROUP, a leading provider of IT services for upper mid-sized companies, corporations and public institutions, acquires STAGIL, one of Germany's largest Atlassian Platinum and Enterprise Solution Partners: With this acquisition, TIMETOACT GROUP's Atlassian consulting portfolio, which is managed under the catworkx brand, moves up into the top league in the German-speaking region. The former STAGIL managing director Björn Frauen becomes co-managing director of catworkx Germany in the course of the merger. He will also become a shareholder in TIMETOACT GROUP. The parties have agreed not to disclose details of the transaction.

Lösung 9/21/22

Application Lifecycle Management (ALM)

Application Lifecycle Management (ALM) at catworkx fulfills all requirements from the development and support of applications to the entire lifecycle of an application using Atlassian tools.

Lösung 9/21/22

Portfolio Project Management (PPM)

The implementation of Project Portfolio Management with Atlassian Tools supports the visibility of global project and quality management tasks as well as Cross-Project Information and Knowledge Management - all from a single platform. All of an organization's ongoing and planned projects can be permanently prioritized, coordinated and controlled.

Event

catworkx at itSMF Deutschland

Join catworkx at itSMF Germany, the largest German-speaking service management community. Connect with experts and explore the latest trends.

Referenz

Buchi Labortechnik AG: Successful migration to the cloud

The Swiss family-owned company Büchi is a global leader in laboratory technology solutions for research and development (R&D), quality assurance and production. By using Atlassian products such as Jira Software and Jira Service Management, the company can ensure modern project management and effective IT support. After implementing the Atlassian Suite, BÜCHI decided to migrate to the Atlassian Cloud with the support of catwork Switzerland.

Event 3/6/25

Atlassian Platform Workshop in Vienna: catworkx modernizes y

The Atlassian world is constantly evolving, opening up new opportunities for companies to work more efficiently and successfully. But with new features and licensing models come new challenges. How can you optimize the total cost of ownership, eliminate shadow IT and realize the full value of your Atlassian products?

Mar 06

News 12/12/24

JOIN(+) becomes part of TIMETOACT GROUP

TIMETOACT GROUP, a leading provider of IT services for the upper mid-sized-market companies, corporations and public institutions, is acquiring JOIN(+), an experienced consulting firm in the field of Big Data & AI.

Offering 10/19/22

Smart Assessment

Using Smart Assessment you can have your existing IT environment assessed, e.g. in the event of a change of deployment or a required upgrade.

Blog

Working across the Atlantic: an interview with Bill

What is it like to work for a German company as an American? We asked our American teammate Bill. The change from American to German work culture can be an exciting challenge. In our latest interview, Bill shares how he experiences these cultural differences, what has surprised him, and how he has integrated into the German way of working. Dive into the exciting dynamics of intercultural work!

Blog

International cooperation: Insights from Michael

In our latest interview, we present the multifaceted everyday working life of Mike Diamant, Senior Atlassian Consultant at catworkx. With over 30 years of IT experience and a penchant for a good joke, he talks about what working at catworkx feels like for him as an American, what he appreciates about the German work culture and why working with customers and colleagues is so special for him.

Service 9/12/22

Managed Services

From analysis to access time - Managed Services from catworkx for your Atlassian infrastructure from A to Z

Referenz

Integrated Project and User Portal (IPUP)

Transparent and flexible management of projects and users in large environments with Jira Service Management: catworkx has developed a tool for a major customer from the automotive industry, with which projects and the assignment of users involved can be set up largely automatically.

Webinar on demand

Scaling agility - success factors from practice

Agile working and agile methods have become an integral part of the modern working world. But what does it mean and, above all, what does a company actually expect when it embarks on this journey?

Kompetenz 10/19/22

Digital Transformation with Atlassian Tools

At catworkx, we digitalize business processes for our customers on the basis of Atlassian tools such as Jira and Confluence because we are convinced of the flexibility, performance and transparency of the products for smooth team collaboration.

IT-Service-Management (ITSM)